Privacy Policy

Last updated: December, 2025

This Privacy Policy explains how Travel Story (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, make an inquiry, or use our services.
We are committed to safeguarding your privacy and handling your data with transparency and care.

1. Information We Collect

We may collect the following types of information:

a. Information you provide directly

  • Name, email address, phone number
  • Travel preferences and requirements
  • Billing and payment details (processed securely through third parties)
  • Any information submitted through forms, email, or messaging apps

b. Information collected automatically

  • IP address
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visit
  • Device information
  • Cookies and usage data (see Cookies Policy)

c. Third-party information

  • We may receive data from:
  • Payment processors
  • Travel suppliers (airlines, hotels, tour operators)
  • Analytics providers (e.g., Google Analytics)

2. How We Use Your Information

We use your personal information to:

  • Provide and manage travel services
  • Respond to inquiries and communication requests
  • Personalize your travel proposals
  • Manage bookings, payments, and documentation
  • Improve website performance and user experience
  • Send important updates or service-related messages
  • Comply with legal obligations

We do not sell or trade your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary to deliver our services:

  • Airlines, hotels, and travel partners
  • Payment processors
  • IT and analytics providers
  • Legal or regulatory authorities (if required)

All partners are required to handle your data securely and in accordance with privacy obligations.

4. Data Retention

We retain your information only for as long as necessary to:

  • Provide services
  • Meet legal or accounting requirements
  • Resolve disputes or support business operations

5. Data Security

We implement appropriate technical and organizational measures to protect your information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss or misuse

However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.